AT&T BLOWN AWAY!

Monitor

Whether or not you’ve noticed, I have been “away” for almost two weeks. Yep—disappeared, gone, adios, c-yuh.   The only semblance of “being” that I sustained through my hiatus was that of a frustrated, abandoned AT&T customer.

I did not realize it until Hurricane Irma took it away from me for nine straight days, that the Internet has become the most pervasive element in my day-to-day life. I cannot—CANNOT—function in my normal mode without it.

The Internet has become akin to other take-for-granted utilities that make up the infrastructure of my house and my body. I have lost count how many times I have impulsively gone to my computer to resolve an issue or search for information only to have a “duhhh” moment as I regain consciousness and realize there is no wifi in my life.   It’s like when the power is down.,..you still instinctively flick the wall switch because the room is dark.

Since my mobility is curtailed a bit right now thanks to some uninvited medical issues, I could not just hop on over to the nearest Starbucks, park my laptop on one of their tables and use their wifi.

What made it worse was that my service provider, AT&T, was TOTALLY unresponsive to my almost-daily pleas. Yeah, I know there’s been a hurricane and service crews are busy working in your area to restore service as quickly as possible. “But you do not understand,” I tried to explain. Then I’d tell the “representative” how my phone line is completely dead—no house phone, no Internet. And this same thing has happened three times within the past year and every time the problem was found at the location on the side of the house or at the big box just around the corner. They just need to send someone to my house to look at those two areas—it is not going to be resolved by “crews working in my area.” Twice the representative gave in and set up an appointment for a service call to my house…twice AT&T texted me and cancelled it within hours.

Like “Where’s Waldo,” I had the family on the alert to look for AT&T crews working in our area. After three days of driving around the neighborhood pretty thoroughly, nary a vehicle was discovered with the AT&T logo on its side…not one. But I was told crews are working throughout your area to restore service as quickly as possible.

So, as silently as it disappeared just after the last huff of Irma passed over the house, the Internet returned this morning. Crews must have uncovered the problem in my area and fixed it as quickly—nine days?—as possible. Good for them!

What is almost laughable is how each representative dutifully reads the same script and responds to my questions with exactly identical verbiage. There is no wavering. So, while you think you are actually talking to a live human being who will help you, uh-uh…they are all identically programmed robots…each with the same hard-to-understand accent.

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About Marc Kuhn

I am a retired radio exec. I've worked at major stations in Philadelphia, Washington, D.C. and Miami. That was then. This is now: I've published seven books and this blog thingy. Need to know more? Really? Okay, I bare/bear all at http://marckuhn.com The other links are for the websites of each of the books I've written. I've been busy! Hope you'll stop by and check them out. Thanks for your interest!
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